Though the title suggests this might belong in the business section, this book is really about you. In all my years as a manager and now professional speaker and trainer, I have focused on many parts of the "Big Picture"; but the foundation has always b… more »
Category: EQ: Emotional Intelligence
HELP WANTED
our physiological systems for avoiding failure are twice as developed as those same systems for rewarding success. Fear of failure is literally in our genes and the sting of missteps is so great that “Mission Mediocre” has become a national obsession. more »
Is Employee Training Overrated?
Learn how one man used the emotional power of an inspiring goal to mobilize his team to develop systems to perform more than twice as many cardiac surgeries as the biggest U.S. hospital with outcomes “as least as good” at about 1/10 the cost and its profit margins are slightly above those of its U.S. peers (7.7% vs. 6.9%). more »
Star Performers
Virtually all service organizations espouse their belief in empowering employees for exceptional levels of service but for most the proclamation is enough, even for their "Star" performers.Consider these findings published in the May 2010 issue of the… more »
Being an Affective Leader in an Emotional Economy
7 steps you can take to make maximize the return on you most important investment.Everything we perceive, “our Reality” is first filtered through our emotions. When we are nervous, angry, stressed, depressed we only have access to those possibilities. Confronted with a threat we search our memories of previous experiences or similar… more »
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