"Troubles are a lot like people-they grow bigger if you nurse them." (Author unknown)
Take a tip from the diet experts and start with a smaller plate. The average size of a dinner plate in the 1950s was 9 inches across. By the 80's it had grown to 11… more »
Tags: healthcare
Employee engagement from a shared perspective
Leadership is often admonished for their seeming inability to engage employees, but there is an equal and shared "accountability" on both sides of the aisle. This is an opportunity to heal the separation through a process of "autopsy without blame".Let… more »
Ten key steps for creating an Astonishing Keynote Presentation.
Last month I shared the stage with two incredible twin doctors as part of the MGMA State Leadership Conference. I was honored to be one of only four speakers invited nationwide, and was awestruck when I saw the resume of the two surgeons I would follow… more »
Elephant in the examining room is that healthcare is not much fun
I have always been interested in how people from other countries view life in America. On a recent trip home I sat next to a young man from Columbia who worked as a visiting "hospitalist". Both he and his wife were physicians and his candor about their… more »
The Montana Wave and shoes at the airport
How we recognize others is a direct reflection of how we recognize ourselves. If you ever have the opportunity to drive through Montana it is important to know how to wave. It only requires one finger but it is not the same one I have experienced during my other travels. The significance is in recognizing that despite all the things we cannot control in our lives how we treat others is always a choice. This clip goes on to describe the perfect solution for those who get aggravated over having to take their shoes off at airport security. more »